Warranty

All bikes are covered under our 2-year all-inclusive warranty for the owner against all manufacturing defects.

Warranty Period and Target Audience Terms

The warranty is registered automatically when the initial purchaser orders the bike in the online shop. The warranty is under the initial purchaser, and the 2-year warranty starts from the date the initial owner receives the bike.

As for warranty transfer, the e-bike transferee can only enjoy the warranty when the following two conditions are met at the same time:

The 2-year package has not expired since the initial owner received the bike.
You have the initial owner’s name and the initial order number.
Warranty Procedure
All PostJoy ebikes carry 2 year warranty from the date of receipt of the bike for manufacturing defects in materials and/or workmanship (all free accessories are not covered).

PostJoy will help you replace any part that is defective or damaged in material and/or workmanship (including damage during shipment).

PostJoy shall be in the sole discretion to determine whether damage or defect of an electric bike or covered component is under this limited warranty.

Warranty Claims
If you believe your PostJoy has a warranty issue, your first point of contact should be the official website or online retailer where you purchased your bike. Proof of purchase and photos or videos of the damaged product are required with any warranty request.

Before making a warranty claim, we suggest that you first contact us at support@postjoyebike.com  as there is a proper solution for your problem. Valid warranty claims will be processed through postjoyebike for a period of 2 year from the date of original retail purchase.

PostJoy will not ship any parts to the customer without checking photos or videos of the damaged product. The customer needs to provide evidence via email.

Shipping Damage Claims
In rare cases, the product may be damaged in the shipping process. If shipping damage occurs, please contact support@postjoyebike.com and provide photos or videos.

All free accessories are not covered for replacement or compensation if there are scratches during transportation.

Notice: We only accept shipping damage claims within seven (7) days of your receipt of the electric bike.

Covered Items
Frame
PostJoy e-bike frames are under warranty for a period of 2 year from the date of original retail purchase. The defective frame can be replaced with a new one under this limited warranty, but labor charges for frame replacement are not covered.

PostJoy reserves the right to use scratch and dent stock when replacing a frame under this warranty. The defective frame can be replaced with the same or most nearly comparable one at the discretion of PostJoy.

Frame issues that are not covered under this warranty include but are not limited to:

Corrosion
Paint fade, scratches, impact marks
Impact damage
Non-reversible modification (drilling/welding)
Chainguard mounts to the frame (if applicable)
Batteries
PostJoy batteries are covered by 2-year limited warranty.

During 2 year of service, a defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

The defective battery will be assessed in the sole discretion of PostJoy.

Parts & Components
Original PostJoy parts & components are covered by 2-year limited warranty. Any damaged parts caused by people are not covered.

The bicycle’s owner will be responsible for the shipping costs of spare parts for warranty.

This limited warranty does not cover (Parts & Components):

Damage resulting from normal wear and tear (not the result of defects in workmanship or materials) is not covered. Wear and tear will be assessed by PostJoy. Parts not covered include but are not limited to:

Brake Pads
Rotors
Spokes
Tires/Tubes
Chains
Chain Rings
Cassette
Crank set
Corrosion on electrical components
Damage or deterioration of the surface finish, appearance, or beauty of the product
The limited warranty is expressly limited to the replacement of a defective (in materials and/or workmanship) handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, freewheel, cassette, derailleur, shifter, wiring harness, kickstand, reflectors, and hardware.

This Limited Warranty Does Not Cover
Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
Scratches, dents and cosmetic damage, unless caused by PostJoy.
The product with the serial number or bar code removed, defaced, damaged, altered, or made illegible.
Ordinary wear and tear.
Defects or damage caused by accessories, products, or ancillary/peripheral equipment not furnished or approved by PostJoy.
Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment that varies from Assembly Instructions & Owners Manual.
Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
Products used or purchased out of the United States.
With respect to the battery, this limited warranty does not cover defects or damage:
Caused by charging with a battery charger not intended or appropriate for use with the battery, or improper use of a battery charger.
Any seals on the battery that are broken or show evidence of tampering.
The battery used in other equipment (not the bike).
Labor Charges for Part Replacement
Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, improper exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
Scratches, dents and cosmetic damage not caused by PostJoy.
The serial number or bar code of products removed, defaced, damaged, altered, or made illegible.
Defects or damage caused by accessories, products, or ancillary/peripheral equipment not furnished or approved by PostJoy.
Defects or damage caused by improper assembly, test, operation, maintenance, installation, service, repair, or adjustment that varies from Assembly Instructions & Owners Manual.
Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electricity.
Products used or purchased out of the United States.